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Team Empathy  ·  Search & AI for ecommerce

Become the brand
AI recommends.

The AI & Search Transformation for Frankie Apothecary, a six-month done-for-you build you then own

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The offer · Prepared for Georgina Elvin · Confidential

The offer in one minute

Simple by design. One thing, done properly. We spend six months building your Search and AI foundations for you, drive your AEO score from 45 toward Certified at 80, and then hand you the system to own and run. No lock-in, no platform to learn during the build, and you keep everything we make.
45 / 100
your AEO score today, from the strategy report
80 / 100
Certified AI-Ready, the standard we build you to
6 months
done-for-you, then the system is yours
1-2 hrs
of your time a week during foundations, less after

What you get

Three outcomes, because outcomes are what you are actually buying.

01
Own the answer to your own category
"Which kawakawa balm should I buy?" is a question you should win every single time, and today the engines answering it cannot see your 896 reviews or your NZ Eczema Association endorsement. We make the proof you already own visible to the machines doing the recommending.
02
Finish the job your rankings started
You appear across 269,940 measured category searches a year, rank page one on all of kawakawa and half of eczema, and win 6.4% of the winnable clicks. Moving the 53 striking-distance terms into the top three is the fastest organic growth available to a brand your size.
03
Own the system outright
We install a compounding asset your team can run themselves. You are never stuck with an agency you cannot leave, because the whole thing is yours to keep.

The four pillars we build

Around 70 to 80% of this is proper SEO, done well with AI. Four pillars, scored out of 100 so progress is objective. The scores below are yours, from the strategy report.

PillarWhat we build, for youYou today
1 · TechnicalShopify has given you a genuinely good base: AI crawlers welcomed, agentic endpoints live, unusually strong FAQ schema on your product pages. What needs fixing is what the engines cannot see: your 4.8-star, 896-review proof is injected by your review app in a way AI crawlers never read, your endorsement and awards carry no markup, Google's Lighthouse lab puts your main content at 7.8 seconds on a simulated mid-range phone, and your store runs split across two domains (.co.nz and .com) that divide its traffic and authority.15 / 25
2 · ContentYou have already proven you can produce: 118 posts, deep on kawakawa education and eczema storytelling. We re-aim that engine at the demand map: 145 keywords, 90 real buyer questions and 12 territories, led by the eczema condition hub (18,017 impressions, 88 clicks last year), the baby-and-mum set that barely exists, and the bathing traffic engine. Much of the work is upgrading and re-pointing what exists, not starting again.15 / 25
3 · AuthorityThe binding constraint. Your trading domain's rating is 10 against the 31 to 45 of the brands beside you, and your best assets are unspent: the NZ Eczema Association endorsement, seven Beauty Shortlist wins in 2026, national press, pharmacy distribution, and your own second storefront holding a rating of 24 the .co.nz never benefits from. We consolidate what you already own, then build the placements and citations AI actually reads.10 / 25
4 · MeasurementWorkstream one. GA4, Search Console and Google Ads are installed and working, but nothing tracks rankings, nothing splits branded from non-branded, the two storefronts blur every report, and the AI engines already sending you buyers arrive untracked. We stand up the baseline, the branded split and AI-visibility tracking, so every result of this engagement is provable in your own reporting.5 / 25

45 out of 100 today. Certified is 80, which is Professional on all four. The evidence behind each score is in Appendix B of the strategy report.

How the six months run

1First 90 days: proof visibility, measurement and foundations

We capture your baseline, make your reviews, endorsement and awards machine-readable, plan the two-storefront consolidation, address the lab-tested page speed, and stand up your content engine. Content production begins inside these first 90 days, as soon as everything is calibrated to your voice and the cosmetic-claims line your category requires.

2Months 4 to 6: content + authority at pace

We build your content and authority hard: the roadmap runs to roughly 35 core pieces and about 63 for full coverage across the six months, much of it recalibrating your existing 118, plus the consolidation and the foundational placements. Your visibility starts compounding across search and AI, and by month six you are transformed, ready to hand over.

3Month 6 onward: you own it

The foundations, the content, the links and your certification are yours, on your own low-cost platform login rather than a big agency retainer. From here it is your call how much support you want.

After the six months, it is yours

You keep everything and choose how to run it. Three ways forward, all on your terms.

Do it yourself
Keep the platform for a low monthly fee and run it in-house with a light weekly rhythm. You drive; the system does the heavy lifting.
Do it with us
Stay in the ecommerce accelerator community you are already part of: weekly coaching, other Shopify brands on the same tools, strategy and back-end sessions.
We keep running it
Stay on a rolling basis at the pace you choose and we keep the whole engine humming for you.

What you are actually buying

The four pillars of AI search become four sets of working workflows, built around your brand, so you can act on them rather than admire them. Four workflows transfer to you: content (the research, brief, write, review and publish chain, the most complex piece and the one that takes years to get right, calibrated on your voice and the claims line your category demands), technical SEO and AEO, authority, and measurement (the tracking, attribution and reporting layer that puts the right information in front of you at the right time, so decisions get made on what is actually happening rather than on a hunch). All four live inside Notable, all four keep being updated, all four are yours to keep.

The line that matters. Most agencies charge you year after year after year, and the day you stop paying, the capability walks out of the door with them. We charge you for six months to transform the business, and then you own the system.

How the engagement works

InvestmentWe will walk you through the numbers together, once the scope is confirmed
Your timeOne to two hours a week during the foundations phase (access, calibration, sign-off), then a quick weekly check-in for the rest of the six months
Contract termA six-month build. No lock-in beyond it
After six monthsA low monthly platform fee to keep and run the system, the accelerator community, or a rolling arrangement if you want us on it
If you leaveYou keep everything: the foundations, the content, the links, the strategy and your certification
QualificationWe take a small cohort through the transformation at a time, so delivery stays hands-on
The commitment. The mid case in your strategy report is +$39,974 a year in new non-branded organic revenue at your measured value of a click, and that is first-order only: your 36.8% returning-customer rate means every customer won through search keeps paying you back, and your branded revenue sits on top untouched. The system compounds past month twelve, you own it outright, and because you keep everything and can leave after the build, the risk of trying it is close to nil.

One honest note on timing: content ships from the first months, and rankings and AI citations follow with a lag, so judge the first six months on the score climbing and the run-rate building, not on cash collected in period. Your seasonality helps: winter eczema demand and the Christmas gifting window are both answered by work done months earlier.

Why you can be confident

What comes next

You have your strategy report and the numbers sized on your own data. Next is a short call to confirm scope and walk through the investment together, including which shape fits Frankie Apothecary best, from the full done-for-you build through to lighter ways of starting. The numbers conversation covers the options honestly.

Appendix A: the transformation, line by line

This is the full task list behind the summary above. Roughly 70 to 80% of it is proper SEO done well with AI, and the rest is what makes you the brand AI recommends. Approval points are marked, so you always know when something needs your sign-off.

Before we start: what we need from you

Phase 1 · First 90 days: foundations, proof visibility and first production

This period establishes the foundations, stands up the measurement, makes your existing proof visible to the engines, calibrates Notable to your brand, and ships the first wave of content. By the end of it the technical work is done and the content engine is running at pace.

Onboarding

Baseline and measurement (workstream one for Frankie Apothecary)

Proof visibility (unique to your plan, and first)

Research and strategy

Technical SEO and on-page

Notable onboarding and calibration

Content roadmap and first production

Authority, foundations

The goal we are driving at

Phase 2 · Months 4 to 6: production at scale and compounding

Foundations are in and the workflows are calibrated, so these months are about sustained output and building the authority that makes AI cite you. The mix each month is guided by the roadmap and adjusted for your seasonality, so the winter eczema answers and the Christmas gifting content are live and indexed before their moments arrive.

Monthly content production

Authority and reputation

Being straight with you about the authority pillar: the engagement runs hardest on technical, content and measurement, because those are the three we can move reliably inside six months. The authority side of Notable, the off-site opportunity tracking, the community scanning and the digital PR tooling, is the newest part of the platform and we are building it out over the coming months. We are not going to promise you a dashboard that does not exist yet. What we will do is the consolidation, the foundational link work, tell you honestly where you stand on authority, and bring you the new tooling as it lands.

Ongoing technical

Reporting and strategy

What you end up with

OutputFirst 90 daysMonths 4 to 6Total
Proof made machine-readableReviews, endorsement, awards liveMonitored monthlyYour proof, visible to every engine
Storefront consolidationPlanned and sizedExecuted with redirects preservedOne domain, one authority
Existing-post upgradesThe priority sliceThe remainder of the 118The library re-aimed and interlinked
New contentFirst waveThe rest of the roadmapThe demand-map build
Total piecespaced by the roadmap~35 core, ~63 full coverage
Foundational backlinksProfile builtExtendedQuality-judged, not a quota
AEO scoreClimbing from 45Driving at 80 out of 100Yours to keep

Volumes depend on content complexity, your approval cadence and strategic priorities. Unusually for brands we audit, much of your build is upgrading content you already have rather than net-new writing, which moves faster. The roadmap guides prioritisation, and we will always choose the higher-value piece over hitting a number.

Notable, the platform you end up owning

Notable is our own Shopify-native AI search platform, and it is the reason this leaves you with an asset rather than a folder of documents. During the six months we run it for you. After that it is yours.

After the six months, someone on your team spends an hour or two a week in Notable and the system keeps compounding. You can also stay in the accelerator community for coaching and support, or keep us on a rolling arrangement. Your call.

What is not included

Worth being straight about the edges, so nothing surprises anyone at month four.